Website Whistler Personnel
Training provided with plenty of growth opportunities with a world-class 5 star resort.
Now hiring a full time Customer Service / Core Agent for a 5-star, full-service, high end resort in Whistler, BC. Ideal for someone with a flair for going above and beyond and is looking to grow their career with an highly respected, international organization who is best known for just that! Offering full-time, year-round hours, staff housing and a competitive wage with plenty of growth opportunities supported by world-class training.
About the Role, Benefits & Perks:
- Full-time, year-round career opportunity in Whistler, BC.
- Hours are generally between 2:30pm-11pm with other shift options available.
- Competitive starting wage between $24.75 to $26.25 depending on experience.
- Affordable staff accommodation available.
- Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance.
- Employee recognition and events including employee of the month, years of service milestones, winter gala, and summer activities.
- Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
- Complimentary meal provided every shift in our staff cafeteria .
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development programs with lots of opportunity for career growth and advancement.
- Exclusive discount and travel programs with 5 star resorts worldwide !
The Perfect Candidate:
- 1–2 years of experience in a hotel or guest-focused service environment required.
- Previous experience with property management software or phones systems including Opera PMS very beneficial.
- Strong administrative skills and a passion for learning and expanding you abilities.
- Polished, professional customer service skills with a warm and gracious approach.
- Confident, professional telephone presence and exceptional communication skills, with fluency in spoken and written English.
- Demonstrated commitment to service excellence, collaboration, and teamwork.
- Strong attention to detail, with the ability to prioritize effectively in a fast-paced environment.
- Willing to work a variety of shifts likely including evenings, weekends and holidays.
Responsibilities Include:
- Serve as a welcoming and knowledgeable first point of contact for guests, delivering warm, efficient, and professional service.
- Handle inbound guest communications across phone, Messenger, and email with accuracy, grace, and care.
- Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and professionalism.
- Maintain awareness of VIPs, in-house events, and resort offerings to ensure Forbes and LQA standards are upheld.
- Support personalized guest experiences through recognition, celebrations, and preference management.
- Maintain accurate guest profiles, preferences, and essential details to support seamless service delivery.
- Review arrivals and group information to ensure key details, traces, and priorities are communicated and actioned.
- Act as a trusted liaison between departments, supporting smooth operations and responding calmly to urgent situations.
Applying is Easy!
Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required.
- Create a Whistler Personnel Profile and upload your resume here (you only have to do this once): www.whistler-jobs.com/apply
- OR If you have already created a profile with us, please email your updated resume and cover letter to talent@whistler-jobs.com
- IMPORTANT: You must apply care of Whistler Personnel to be considered for this position as we are completing all initial interviews on behalf of this organization.
- For some pro resume tips visit: www.whistler-jobs.com/resume_tips/
We will review all applications and contact candidates who have been selected for further consideration or an interview. If you would like an update on your application, please email us at talent@whistler-jobs.com or call us at 604 905 4194 ext 2.
Tip for Out-of-Town Applicants: If you are currently living outside the area, be sure to tell us about your plans to relocate including if you’ve already secured or researched local accommodation and your planned arrival date. Only candidates currently holding a valid Canadian work permit will be considered. Click here for some resources