Reservations Agent

The Crystal Lodge, a stunning hotel at the centre of it all is looking for a full-time Reservations Agent to join their amazing team.  As the Reservations Agent, you’ll be the first point of contact for many of the guests, providing outstanding service and ensuring each guest finds the perfect room and experience for their stay.

This is a fantastic opportunity for someone with a background in reservations, sales, or front desk operations – especially if you know Whistler inside and out and love sharing that local knowledge.  If you’re passionate about hospitality, thrive in a fast-paced environment, and love all things Whistler, we’d love to hear from you.  The ideal start date is Jul 21st, so apply today!

About the Role, Benefits & Perks:

• Full-time, year round.
• 8hr shifts varying over the week, including evenings, weekends and holidays.  Varied shifts to enjoy Whistler on your days off.
• $24.25 per hour, plus commission, bonus and annual benefits valued at over $2,000 per year – see below.
• Extended health benefits.
• Spirit Pass credit.
• Commuter benefits.
• Year round ski and bike storage.
• Attend regular company events and team building celebrations and familiarisation events.
• A free annual stay.
• Discounts at GolfBC courses, such as Nick North.
• A fun and positive work environment, right in the heart of Whistler Village.
• Huge opportunity for growth and advancement, a great place to build a career
• Great onboarding and ongoing training package.

The Perfect Candidate: 

• Previous experience in a hotel reservations or front desk role, preferably in a medium-sized property.
• Strong administration / coordinator background, attention to detail and great business acumen.
• A strong background in customer service; sales experience is a bonus!
• A positive, team-oriented attitude and a genuine desire to create exceptional guest experiences.
• Excellent communication skills—both written and verbal—as well as solid computer and organizational abilities.
• The ability to multitask, stay organized under pressure, and meet deadlines.
• Local knowledge of Whistler’s amenities and activities – you’re the expert our guests will rely on!

Responsibilities Include: 

• Guiding guests through the reservation process with warmth and professionalism.
• Promoting and upselling packages and services to enhance the guest experience and support revenue goals.
• Sharing important guest information with the Front Desk and Housekeeping teams to ensure personalized service.
• Collaborating with the Revenue Manager, Sales & Marketing Coordinator, Sales Coordinator, and Front Desk Team.
• Backing up Front Desk team and others as needed.

Applying is Easy!

1. Create a Profile and upload your resume here (you only have to do this once): www.whistler-jobs.com/apply
2. OR If you have already created a profile with us, simply email talent@whistler-jobs.com to let us know that you’d like to chat about this role.

Please do not reach out to the company directly as Whistler  Personnel is doing the first round of interviews for this position.  All applications must come through us to be considered.

Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required.

We will review all applications and contact candidates who have been selected for further consideration or an interview.  If you would like an update on your application, please email us at talent@whistler-jobs.com or call us at 604 398 4977 ext 2.

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