Dispatcher / Administrative Assistant

A long established, Pemberton based company that strives to provide the best servies by the best technicians and administrative staff is looking add a  Dispatcher / Administrative Assistant to the team.

Offering a flexible schedule,  wage of $35 – $37 per hour,  benefits, training and support to allow for growth and success in the position and the opportunity to work locally and cut out the commute.    Ideal for a customer service superstar who excels in a fast-paced work environment with strong attention to detail and can multi-task to manage projects efficiently.

About the Role, Benefits & Perks:

• Full-time, year-round position with growth opportunities for the right candidate.
• Wage starting in the range of $35-$37 per hour with opportunities for increases depending on performance.
• Flexible schedule as the office is open 7 days a week – typical work days would be Monday to Friday but would consider someone that wants to work on the weekends with weekdays off.
• Work hours can be flexible ie: 8am to 4pm; 9am to 5pm.
• Extended health plan available.

The Perfect Candidate:

• Friendly, outgoing and personable with excellent customer service skills administrative abilities.
• Highly organized with the ability to prioritize tasks in order to meet deadlines.
• Works well under pressure in a fast-paced environment.
• Articulate with excellent communication skills; able to understand customer needs and problem solve.
• Logistics minded – great at juggling a schedule, service staff and customers.
• Experience within the trade services industry or a similar role is an asset.
• Strong attention to detail; can see the small details and is big picture minded.
• Computer savvy (MS Office Suite, client database/scheduling software, Outlook).
• Can operate independently, offer suggestions and works without direct supervision.

Responsibilities Include:

• Handling incoming calls including taking service orders, answering general inquiries and overall communication with customers, suppliers and technicians.
• Coordinating service schedules: determining priorities, team workload and availability and dispatching technicians to scheduled jobs.
• Coordinating parts for technicians; liaising with suppliers.
• Assisting in coordinating and communicating the service technician schedule on the fly.
• Gathering payment details from customers, sending out service agreements and processing payments/pre-authorizations in a timely manner.
• Following up with every service order to ensure excellent customer service.
• Juggling multiple tasks under pressure with a smile and positive attitude.
• Assisting with a variety of administrative duties such as organizing contracts, invoices, filing, data entry.
• Be a part of the team that greases the wheels to make the company efficient, productive and the first chice of our customers by doing whatever it takes.

How To Apply:  

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1. Create a Profile and upload your resume here (you only have to do this once):  www.whistler-jobs.com/apply
2. OR If you have already created a profile with us, please express interest by email:  talent@whistler-jobs.com

We will review all applications and contact candidates who have been selected for further consideration or an interview. Due to time constraints, we may not be able to contact all applicants – but we will try!  I

If you would like an update on your application, please email us at talent@whistler-jobs.com .

Tip for Out-of-Town Applicants:  If you are currently living outside the area, be sure to tell us about your plans to relocate including if you’ve already secured or researched local accommodation and your planned arrival date.

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