| JOB TITLE: |
Operations Manager |
| LOCATION: |
Whistler, BC |
| TYPE OF EMPLOYMENT: |
Full Time |
| JOB SUMMARY: |
- Full-time, year-round, 40 hours per week.
- Starting at $60,000 per year depending on experience.
- Small management team where you will have the opportunity to be part of the conversation daily.
- A company culture that makes changes based on employee feedback.
- Growth opportunities within the company.
- A competitive base compensation package based around factors important to you.
- Performance-based Bonus.
- Recreation Benefit for leisure or ski pass.
- Extended Medical coverage.
- Tuition Reimbursement.
|
| THE PERFECT CANDIDATE – Qualifications & Skills: |
- Exceptional Guest Service and issue resolution skills vital to success in this role.
- Experience working in a luxury hospitality/guest services department.
- Hospitality diploma, college degree or two years previous supervisory experience in a hospitality environment.
- Proven record of people leadership skills, with an empathetic and caring approach.
- Excellent planning and organizing skills and clear verbal and written communication skills.
- A team player that jumps in with whatever is required; flexible shifts, making beds, delivering supplies or guest luggage
|
| RESPONSIBILITIES INCLUDE: |
- Assist guests with all inquiries in connection with company services, reservations, hours of operations, directions, etc. in an accurate and timely manner.
- Proactively manage handle-with-care guests, accommodating special requests whenever possible.
- Build and maintain good communications and working relationships with all department managers and directors.
- Participate in setting departmental goals, work schedules and policies and procedures.
- Work closely with the Property Services team (Housekeeping and Maintenance) to ensure timely property switches and arrival for our homeowners and guests.
- Recruit, coach and lead the Guest Service Agents and Woodrun front desk team to enhance a positive culture and exceed expectations of our homeowners and guests.
- Schedule staff, review hours and complete payroll records.
- Manage individual and group performance expectations and goals, providing coaching and feedback at the individual and team level
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| SCHEDULE DETAILS: |
- 40 hours per week, including weekends and holidays.
- The same days off each week.
- Hours generally between 8am and 8pm.
- One paid on-call MOD shift per week
|
| SALARY / WAGE RANGE: |
- Starting at $60,000 per year depending on experience.
|
| PERKS AND BENEFITS: |
- Small management team where you will have the opportunity to be part of the conversation daily.
- A company culture that makes changes based on employee feedback.
- Growth opportunities within the company.
- A competitive base compensation package based around factors important to you.
- Performance-based Bonus.
- Recreation Benefit for leisure or ski pass.
- Extended Medical coverage.
- Tuition Reimbursement.
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