Vacation Home Quality Assistant Manager

Seeking a dedicated and organized Vacation Home Quality Assistant Manager to oversee the operations of our luxury vacation rental properties, under general direction the Vacation Home Quality Manager.  In this role you will be responsible for ensuring the highest level of overall housekeeping services in accordance with company policies and procedures, federal, provincial, and local authority guidelines.

About the Role, Benefits & Perks:

• Full-time, year round.
• 40 hours per week, days (not evenings), weekends.
• Whistler, BC.
• Wage starting in the range of $60,000 – $64,000 per year.
• Perks & Benefits include Extended health and dental.
• Short and long term disability benefits.
• Group RRSP after one year of consecutive full time employment.
• Your choice of ski pass or wellness allowance.
• Employee assistance program.
• Hotel discounts for Team Members, family and friends.
• Equal Opportunity Employer that values Diversity Equality and Inclusion.,Will consider out-of-country applicants

The Perfect Candidate: 

• Specific skills and abilities include, but are not limited to the following:
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Ability to operate office machinery (i.e., computer, copy machine, fax machine).
• Excellent customer service skills.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to use sound judgment; work independently, with minimal supervision.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• At least 2 years of housekeeping experience.
• Experience managing or supervising a team.

Responsibilities Include: 

• Conducts pre-shift meetings and reviews all pertinent information for the day’s activities; departures, arrivals, and scheduled stayover cleans.
• Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry.
• Assists in monitoring annual deep cleaning and carpet cleaning projects.
• Inspects rooms and public space using an inspection checklist to ensure each room meets Company Quality Assurance Standards before being placed in the property management system as clean and available.
• Provides feedback on team member performance to Manager to ensure fair, consistent and corrective/disciplinary action and performance review when necessary.
• Participates and assists manager in the interview, selection and hiring processes.
• Conducts training and provides guidance to team members regarding proper and safe cleaning procedures.
• Ensures team members are up to date with procedures regarding chemical products handling and use of personal protective equipment.
• Ensures team members have the tools necessary to perform their essential job functions efficiently and safely.
• Assists with the ordering of supplies as requested.
• Conducts weekly, monthly and quarterly inventories and reports in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged linen.
• Assists in ensuring efficient and timely communication with the General Manager, Front Desk Manager and the Facilities Department.
• Maintains communication with the Facilities department by providing a written work order and/or entering information into the Inigma system.
• Coordinates with the Front Desk to secure, store and dispose of lost and found items according to provincial law.
• Acts as department head in absence of manager including tasks such as payroll, scheduling and team supervision.
• Maintains department QA documentations and uploads it to FTP website.
• Represents the Housekeeping Department at the Health and Safety Committee meeting.
• Ensures the cleanliness and organization of the housekeeping office and storage rooms.
• Completes scheduling, timekeeping and payroll duties in the absence of Manager.

About the Company:  www.hiltongrandvacations.com

What makes Hilton Grand Vacations unique?  Together, We Can.

We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

How to Apply:

• Apply directly to Diamond Resorts Canada Ltd. (a subsidiary of Hilton Grand Vacations) at: https://careers.hgv.com/job-en/22685246/asst-manager-vacation-home-quality/
• To the attention of: Debbie Blucke
• Include your (1) updated resume and (2) introduction email / cover letter.

All applications will be reviewed by the hiring company and those who are selected for an interview will be contacted​ by their team.  Only candidates with a valid Canadian work permit will be considered.