Website whistlerjobs Whistler Personnel Solutions
Offering a competitive wage, with lots of opportunity for growth within the company.
Seeking a proactive and detail-oriented Operations Manager with a proven history of management success to play a critical role in overseeing the daily performance of operations of this organization. If you have a strong hospitality background, impeccable guest service skills, and are a passionate leader that can help provide the highest level of service in a luxury-focused environment, we want to hear from you.
Offering a competitive wage, with lots of opportunity for growth within the company. Join this small management team where you will have the opportunity to be part of the conversation daily.
About the Role, Benefits & Perks:
- Full-time, year-round, 40 hours per week.
- $65K plus MOD hours ($70,000 total).
- Daytime shifts Thursday – Monday, plus 2 paid on-call Manager-on-duty (MOD) shifts per week.
- Performance-based bonus.
- Recreation Benefit for leisure or ski pass.
- Extended medical coverage.
- A competitive base compensation package based around factors important to you.
- A company culture that makes changes based on employee feedback.
- Growth opportunities within the company.
- Potential housing available.
The Perfect Candidate:
- Proven leadership experience in hospitality, property management or operations.
- Exceptional Guest Service and issue resolution skills.
- Able to work closely with the Director of Operations, providing support, back up and leadership seamlessly.
- Hospitality diploma, college degree or two years previous supervisory experience in a hospitality environment.
- Proven record of people leadership skills, with an empathetic and caring approach.
- Ability to coach and motivate frontline teams while driving high standards
- Excellent planning and organizing skills and clear verbal and written communication skills.
- Proficient with scheduling tools, property management systems and MS Office.
Responsibilities Include:
- Lead quality assurance efforts across all properties to ensure consistency in cleanliness, presentation, and functionality .
- Manage daily operations of the Housekeeping and Property Services teams, ensuring alignment with brand standards and service expectations.
- Serve as Manager on Duty (MOD) during scheduled shifts, supporting all operational departments.
- Conduct detailed property inspections and follow-up checks to ensure service excellence
- Identify operational challenges and implement quality testing and targeted team training to address root causes
- Monitor completion of work orders, inspections, and turnovers to ensure timely and efficient execution
- Collaborate with Guest Services and Revenue teams to support guest arrivals, special requests, and seasonal needs
- Assist with special projects and seasonal initiatives aimed at improving operational efficiency and service delivery
- Track and analyze operational KPIs; recommend and implement data-driven improvements
- Provide coaching and mentorship to team members while promoting a positive, accountable work environment
- Participate in recruitment, onboarding, and training of new team members
- Communicate professionally with guests and homeowners to resolve service-related matters
- Flexibly support other departments when needed in a dynamic, team-oriented environment
- Assist guests with all inquiries in connection with company services, reservations, hours of operations, directions, etc. in an accurate and timely manner.
Applying is Easy!
- Create a Profile and upload your resume here (you only have to do this once): www.whistler-jobs.com/apply
- OR If you have already created a profile with us, simply email talent@whistler-jobs.com to let us know that you’d like to chat about this role.
- Please do not reach out to the company directly as Whistler Personnel is doing the first round of interviews for this position. All applications must come through us to be considered.