Production Manager

Looking for a leadership role where you can make a real impact on day-to-day operations, support a growing team, and help shape the future of a successful company? Ready to take the lead in a growing business where no two days are the same?

Black Bear Carpet Cleaning Ltd. is hiring a full-time Production Manager to lead their production team, oversee day-to-day operations, and play a key role in driving the continued growth of their business in Whistler, BC.

About the Role, Benefits & Perks:

• Full-time, year-round, 40 hours per week
• Whistler, BC.
• $85,000-120,000 per year, based on experience
• Extended health benefits for full-time employees.
• Access to staff accommodation for eligible candidates.
• Winter/Summer season pass.
• Fun team social events.
• Visa support available for qualified international applicants.

The Perfect Candidate: 

• 3–5+ years of leadership or management experience, ideally in a service-based, trades, construction, cleaning, hospitality, landscaping, or other hands-on industry.
• Strong people-management experience, including hiring, onboarding, training, scheduling, performance management, and handling employee concerns.
• Hands-on and operationally minded, comfortable stepping into the field and working alongside the team when needed while still overseeing the bigger picture.
• Highly organized and process-focused, with experience improving systems, coordinating crews, managing inventory, equipment, records, and day-to-day operations.
• Excellent customer service and communication skills, confident handling client concerns, complaints, estimates, and production issues professionally.
• Strong problem-solving and leadership abilities, with the initiative to identify issues, take ownership, and find practical solutions.
• Positive, reliable, and team-oriented, with the ability to build a strong team culture, lead meetings, enforce safety standards, and contribute to the continued growth of the company.

Responsibilities Include: 

• Work closely with the Office Manager to ensure crews are scheduled efficiently and production runs smoothly. Step into field operations when needed to support the team.
• Recruit, interview, onboard, train, and manage technicians while monitoring performance and ensuring employees follow company policies and expectations.
• Work directly with the Company Owner to develop and improve production systems, processes, and procedures that support the continued growth of the business.
• Handle client concerns, complaints, and production issues professionally, always prioritizing customer satisfaction and finding effective solutions.
• Complete in-person estimates when production allows, perform stain removal appointments and touch-ups, and ensure work is completed to company standards.
• Ensure all health and safety protocols are followed, coordinate regular staff training, and oversee the maintenance of company vehicles and production equipment.
• Maintain appropriate inventory levels and accurate records of cash reports, payouts, losses, invoices, and other business transactions.
• Lead production and bi-weekly team meetings, organize team-building activities, and help foster a positive, accountable, and collaborative workplace.
• Monitor staff housing and assist with related errands and operational needs as required.

About the Company: 

 Black Bear Carpet Cleaning Ltd. has built a reputation for delivering exceptional carpet, upholstery, and HVAC cleaning services throughout the Sea to Sky Corridor. As a growing company, we pride ourselves on providing outstanding customer service, investing in our team, and creating opportunities for long-term career growth in a supportive and positive work environment.

How to Apply: 

• Please apply directly with your resume to Tomas Korab and Eva Bell at:  info@blackbearcarpetcleaning.ca
• Include a cover email or letter detailing your interest, availability and suitability for the position.

For some pro resume tips visit:  www.whistler-jobs.com/resume_tips/

All applications will be reviewed by the hiring company and those who are selected for an interview will be contacted by their team.  Only candidates with a valid Canadian work permit will be considered.