Training
Our goal is to help your business
achieve optimal performance. With
our knowledge of Whistler's
unique business climate and
employee base, we design customized
training tools to meet your
organization's specific needs
and enhance learning opportunities.
Retention increases when employees
are provided with a variety
of ways to learn. The results
- better job performance, improved
work relationships, less interpersonal
conflict and a desire to do
things differently. We can
also take your existing materials
and incorporate them with fresh
strategies.
Does your staff complain training courses they
"have" to take are boring and of little value? Our
uncompromised goal is to stop the 'whining' and create
courses that are interactive, lively and best suited
to your group.
Our customized training techniques are based on research
into learning and personality styles, current trends,
group discussion and most importantly, commitment to
an action plan. This formula allows participants
to fully engage in the topic, understand their strengths
and weaknesses, experiment with new behaviours, receive
feedback and determine their own level of commitment.
Following
is a sample of the courses
we offer:
Focus
on Leadership
- Your Leadership Qualities
- Qualities of Great
Leaders
- Leadership Styles
- Assessing Your Style
- Awareness of Self
as Leader
- Being a Role Model
for Your Team
- Holding Accountability
|
Coaching
for Managers
- Coaching versus other
managerial functions
- Coaching for development
and performance excellence
- Structuring a coaching
conversation: setting
the right context,
combining learning
and action
- Designing powerful
questions
- Putting coaching
skills to work: listening,
facilitating accountability
and commitment
- Overcoming pitfalls
of coaching
|
Recruitment
and Staff Retention
- Turnover - the Cost
of a Bad Hire
- Is it Time to Hire?
- Pinpointing Your
needs
- Maximizing Resources
- Preparing for the
Interview
- Conducting the Interview
- Tools to Make the
Right Choice
- Making the Decision
- 10 Most Common Mistakes
|
Inspiring
Your Staff
Learn how to
inspire and motivate
your staff through:
- Analyzing your Organizational
Climate
- Developing Creative
Incentive Programs
- Encouraging Creativity
in the Workplace
- Examining Your Behaviour
as Manager
- Learning Activities
and Changes you can
Implement Immediately
|
Managing
Performance - Coaching
and Appraisals
- Why, How, When and
Where to conduct Performance
Appraisals
- Samples of 30 and
90 Day Performance
Appraisals
- Conducting Annual
Performance Appraisals.
- The Legalities You
Need to Know
- Continuous Feedback
for Performance Improvement
- Tips on Coaching
and Goal Setting for
Performance Development
- Skills Practice
|
Delegation
- Delegation Basics
- Who, What, When,
Why
- Delegation Checklist
- Steps in Delegation
|
Project
Task Flow
- Effective Feedback
- Skill Practice
|
Disciplining
Employees - Know the
Employment Standards
Act
- Understanding the
Employment Standards
Act and Progressive
Discipline
- Compensation Eligibility
- Coaching vs discipline
- Giving appropriate
feedback
- Practice using the
progressive discipline
model
|
Train the
Trainer
- How Adults Learn
Best
- Identifying Your
Learning Style and
staff
- Practical training
tips for each style
- Training plan models
- Giving meaningful
feedback
- Training Skills:
a 6-step process
- Skills practice
|
Personality
Dimensions Workshops
- Recognize different
personality styles
and their unique contribution
to the organization
- Enhance communication
- Resolve conflicts
- Give insight into
different leadership
styles
- Create a dynamic,
results-oriented team
with stronger relationships
and improved work performance
|
Service with
a Smile
- Defining Service
Expectations
- Identifying 'disconnects'
affecting customer
satisfaction and productivity
- Communicating and
'Walking the Walk'
- Tools of the Trade
- Creating Action Plans
to Build a Service
Culture
|
Sales Leadership
- Determining and Creating
a Winning Sales Culture
- Selecting and Allocating
the Right Sales Leaders
- Empowerment to Sell
- Qualifying the Customer
- Enticing with Product
Information
- Closing Techniques
and Eliminating Objections
|
|
