| JOB TITLE: |
Overnight Front Desk Agent |
| LOCATION: |
Whistler, BC |
| TYPE OF EMPLOYMENT: |
Full Time |
| JOB SUMMARY: |
- Full-time, 40 hours per week.
- Staff Accommodation (based on availability).
- $21.00 per hour.
- Discounted Hotel stays with Marriott ‘Explore’ Program.
- Complimentary Staff Meal.
- Team-spirited coworkers & encouraging management.
- Learning and development opportunities.
- Reward and Recognition Programs.
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| THE PERFECT CANDIDATE – Qualifications & Skills: |
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others.
- Must be able to build and maintain credibility and relationships with customers (internal and external).
- Ability to access, input, analyze and retrieve information from computers.
- Detailed knowledge of Whistler area and available services.
- Minimum of two years’ experience in a customer service environment.
- Previous experience in a similar role in a similar size/type of property.
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| RESPONSIBILITIES INCLUDE: |
- Provide prompt and efficient check in and out while adhering to Westin standards.
- Upsell rooms and suggest the use of outlets on the property.
- Solicit qualified new members for the Marriott Bonvoy preferred guest program.
- Provide various concierge services when concierge is unavailable.
- Explain services and packages available within the hotel.
- Follow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room account.
- Process express check outs and delayed charges.
- Control security measures by observing and reporting any unusual activities and potential problems.
- Conduct business center activities such as photocopying, faxing, printing and occasional admin duties.
- Handle all telephone calls while maintaining Westin’s operating procedures.
- Utilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfaction.
- Troubleshoot deficiencies and assign maintenance tasks as needed.
- Assign guest request to appropriate associate/department.
- Maintain knowledge of In Room Dining menu and procedure and adhere to these procedures.
- Balance personal audit at the end of each shift.
- Follow basic accounting principles including all credit procedures.
- Use Microsoft Office, Galaxy and Lightspeed.
- Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC.
- Report any unsafe conditions, practices or injuries to their supervisor as soon as possible.
- Set a good safety example.
- You may be required to stand for an 8 hour shift.
- Occasional physical labour will be required to carry boxes of paper and other stock.
- Requires manual dexterity to use and operate all necessary equipment.
- All other duties as assigned.
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| SCHEDULE DETAILS: |
- Full time, 40 hours/week. .
- 8 hours/day, 5 days a week.
- Shift time 11pm-7am, week days/weekends.
- On site work, no remote options.
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| SALARY / WAGE RANGE: |
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| PERKS AND BENEFITS: |
- Staff Accommodation (based on availability).
- Discounted Hotel stays with Marriott ‘Explore’ Program.
- Complimentary Staff Meal.
- Team-spirited coworkers & encouraging management.
- Learning and development opportunities.
- Reward and Recognition Programs.
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Looking for a way to maximize your days in Whistler and still have a meaningful career? Join The Westin Resort & Spa, Whistler’s team as an Overnight Service Express Agent! We invite you to discover how you can thrive at Westin.