Visitor Services & Membership Supervisor

About the Role, Benefits & Perks:

• Full-time, year round.
• Whistler, BC.
• Location: Whistler.
• Thursday to Monday schedule. Shifts are typically 10:15am-6:30pm.
• Wage starting in the range of $30.00 per hour.
• Extended Health & Wellness Benefit.
• 6% vacation accrual.
• Monthly Transit Allowance.
• Shop Allowance & Discount.
• Museum Membership.

The Perfect Candidate: 

• Experience working in a retail, office and/or front desk environment.
• Previous leadership experience as a supervisor, key holder and/or team leader.
• Experience in sales, visual merchandising, training and coaching staff.
• Friendly, helpful and approachable with strong customer service and communication skills.
• Flexible, accommodating, adaptable with a positive attitude.
• Interest in art and/or museums desirable.
• Strong computer skills, particularly with POS, ecommerce and Microsoft Office programs.
• Organized with an excellent attention to detail and exceptional problem-solving skills.
• Must be able to work flexible hours as required including some evenings and all weekends.
• Maintain a professional image through dress and manner.
• Ability to sustain physical activity such as walking up and down stairs, pushing carts and lifting up to 30lbs.

Responsibilities Include: 

• Lead the Visitor Services team on the floor and ensure smooth daily operations of the Museum Shop and Admissions.
• Ensure effective staffing coverage for Museum Shop and Admissions operations.
• Onboard and train new Visitor Services team members. Coach the Visitor Services team on a daily basis on sales, product knowledge and customer service.
• Demonstrate and ensure the team provides an exceptional experience for every guest.
• Handle customer issues and complaints.
• Carry out special orders and requests made by customers.
• Share product knowledge of the Shop artists with guests and sell merchandise in the Museum Shop.
• Maintain and create visually appealing merchandise displays.
• Oversee and maintain ecommerce website. Process e-commerce sales.
• Collaborate with the Marketing team on content creation of Museum Shop social media.
• Lead Museum membership administration and assist with Museum membership programs and promotions.
• Assist the Museum Shop & Admissions Manager with implementing new protocols and initiatives.
• Assist with events and Audain Art Museum engagement initiatives as required.
• Assist the Head Guard in the event of an emergency in tandem with applicable management team members.
• Carry out and enforce policies and procedures set out by the Audain Art Museum.
• Oversight of front of house cash operations including cashing in/out and float management and bank runs to make change
• Compilation of daily/weekly reports covering visitor statistics and feedback
• Representation of Visitor Services team on staff committees
• Additional duties as required.
  

About the Company: www.audainartmuseum.com

Become an integral part of the Audain Art Museum, a 56,000 square foot institution in Whistler, British Columbia. The Audain Art Museum provides a home to a Permanent Collection, which contains 200 works of art including Emily Carr, E. J. Hughes, historical and contemporary First Nations works and a wide range of modern and contemporary British Columbia artists. The Audain Art Museum also contains an exhibition space for changing Special Exhibitions.

How to Apply:

• Apply directly to Audain Art Museum at: bbeacom@audainartmuseum.com
• To the attention of:  Brianna Beacom.
• Include your (1) updated resume and (2) introduction email / cover letter.

All applications will be reviewed by the hiring company and those who are selected for an interview will be contacted​ by their team.  Only candidates with a valid Canadian work permit will be considered.