| JOB TITLE: |
Service Shop Lead |
| Location: |
Whistler |
| Employment Type: |
Full-time |
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| Summary: |
- We are in search of someone who is both knowledgeable and passionate about our culture, industry, and products we sell. The evo Service Shop Lead is responsible for managing all operations of the service departments. This role will receive a bike park pass as one of the perks of employment!
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| Salary / Wage Range: |
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| Perks & Benefits: |
- Casual work environment
- A bike park pass
- 40 hours of Volunteer Paid Time Off annually
- Charitable giving match
- Five days of paid sick leave annually
- Employee discounts across our vast assortment of brands and products
- Team ride days and events
- Opportunities to get hands-on experience with new gear
- And many, many more…
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| Schedule: |
- FT schedule ability to work a variety of shifts including opening closing and weekends.
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| Other Info: |
- Employee Housing Available
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| Qualifications: |
- The Service Shop Lead is responsible for assisting in upholding the service/rental shop as the physical representation of the evo brand experience.
- Service Shop Lead will act as an advocate for our guests and support the training and technical development of our retail team members.
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| Responsibilities: |
- Deliver consistent and quality workmanship, while working quickly and efficiently.
- Work directly with the store manager and other store lead to manage employee productivity, customer experience, and service shop presentation.
- Oversee operations of the Service shop and Rental programs: Including but not limited to sales, expenses, and inventory control.
- Monitoring and updating Service Shop inventory throughout season – communicating needs to our Buying Team.
- Create and implement procedures to ensure consistent rental fleet maintenance throughout season.
- Identify areas of business opportunities both inside the store and in the community, proactively finding creative solutions to drive results.
- Develop shop team through training to elevate the guest experience, performance, service levels, and product quality.
- Engage with the shop team through consistent feedback and coaching in addition to quarterly/annual conversations.
- Assist store manager in implementing plans to meet service revenue, rental goals, events, and promotions in collaboration with key business partners.
- Monitor and maintain monthly shop budgets while proactively seeking out efficiencies.
- Represent evo in a positive and professional manner consistent with the Great 8 with an especially strong emphasis on “Invitation”. Invitation: We create community-focused, guest experiences that are inviting and accessible. We share our passions and knowledge with humility and a genuine desire to help.
- Support the retail team on the retail floor as needed.
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