Front Desk Manager.

Whistler Core Climbing and Fitness Gym, the locally owned full-service gym and climbing facility, is seeking a Front Desk Manager to lead their front-of-house team, ensuring smooth daily operations, exceptional customer service, and efficient membership sales. This is a dynamic, people-focused role is ideal for someone that possess a passion for customer service, and has previous experience in a similar management role.

About the Role, Benefits & Perks:

• Full-time, year round.
• 32-40 hours per week.
• $25 per hour plus bonus package and tips
• Combination of opening, closing and mid-day shifts. Once established the schedule will be consistent.
• Medical and dental benefits.
• Complimentary gym and climbing membership.
• Discounts on programs, retail, and services.
• Opportunity to grow within a dynamic and supportive team environment.
• Season pass for Whistler/Blackccomb.
• Possible accommodation opportunity.
• Will consider out-of-country applicants.

The Perfect Candidate: 

• 2+ years of supervisory or management experience, preferably in a gym, climbing facility, or hospitality environment.
• Exceptional customer service and communication skills.
• Strong organizational and time-management abilities.
• Proficiency with bookings and POS systems (MindBody preferred).
• Ability to work evenings and weekends as needed.
• Passion for climbing, fitness, or outdoor adventure is a strong asset.

Responsibilities Include: 

Leadership & Staff Management

• Train, schedule, and supervise front desk operations.
• Foster a positive and professional work environment.
• Conduct regular performance reviews and provide coaching.

Customer Service & Sales

• Deliver exceptional customer service and resolve escalated issues.
• Promote membership sales, climbing programs, and fitness services.
• Maintain strong product knowledge of gym offerings and policies.

Operations & Administration

• Oversee daily front desk operations including opening/closing procedures.
• Manage POS and member management systems (MindBody experience an asset).
• Ensure the front desk area is clean, organized, and welcoming.

Communication & Coordination

• Liaise with climbing, fitness, and management teams to ensure smooth operations.
• Support marketing and promotions with in-gym displays and social media communications.
• Coordinate bookings and special events as needed.

Reporting & Accountability

• Track front desk KPIs such as daily sales, membership feedback and bookings.
• Manage weekly shift schedules and coverage plans.
• Monitor inventory and place supply orders when necessary.

About the Company: www.whistlercore.com

Whistler Core Climbing and Fitness Centre is a community hub for locals and visitors alike, offering a full-service fitness and indoor climbing gym, and personal training. Our mission is to provide exceptional service, inspiring fitness and adventure in a friendly, inclusive and professional environment.

Applying is Easy!

• Apply with your resume and introduction / cover letter directly to Whistler Core Climbing and Fitness Gym.
• Email Bob Allison at jobs@whistlercore.com
  

Please Note:  All applications will be reviewed by Whistler Core Climbing and Fitness Gym and those who are selected for an interview will be contacted.