Website Whistler Core Climbing and Fitness Gym
Brief seThis is a dynamic, people-focused role is ideal for someone that possess a passion for customer service, and has previous experience in a similar management role.ntence with a hook to grab attention! (keep it short)
Whistler Core Climbing and Fitness Gym, the locally owned full-service gym and climbing facility, is seeking a Front Desk Manager to lead their front-of-house team, ensuring smooth daily operations, exceptional customer service, and efficient membership sales. This is a dynamic, people-focused role is ideal for someone that possess a passion for customer service, and has previous experience in a similar management role.
About the Role, Benefits & Perks:
- Full-time, year round.
- 32-40 hours per week.
- $25 per hour plus bonus package and tips
- Combination of opening, closing and mid-day shifts. Once established the schedule will be consistent.
- Medical and dental benefits.
- Complimentary gym and climbing membership.
- Discounts on programs, retail, and services.
- Opportunity to grow within a dynamic and supportive team environment.
- Season pass for Whistler/Blackccomb.
- Possible accommodation opportunity.
- Will consider out-of-country applicants.
The Perfect Candidate:
- 2+ years of supervisory or management experience, preferably in a gym, climbing facility, or hospitality environment.
- Exceptional customer service and communication skills.
- Strong organizational and time-management abilities.
- Proficiency with bookings and POS systems (MindBody preferred).
- Ability to work evenings and weekends as needed.
- Passion for climbing, fitness, or outdoor adventure is a strong asset.
Responsibilities Include:
Leadership & Staff Management
- Train, schedule, and supervise front desk operations.
- Foster a positive and professional work environment.
- Conduct regular performance reviews and provide coaching.
Customer Service & Sales
- Deliver exceptional customer service and resolve escalated issues.
- Promote membership sales, climbing programs, and fitness services.
- Maintain strong product knowledge of gym offerings and policies.
Operations & Administration
- Oversee daily front desk operations including opening/closing procedures.
- Manage POS and member management systems (MindBody experience an asset).
- Ensure the front desk area is clean, organized, and welcoming.
Communication & Coordination
- Liaise with climbing, fitness, and management teams to ensure smooth operations.
- Support marketing and promotions with in-gym displays and social media communications.
- Coordinate bookings and special events as needed.
Reporting & Accountability
- Track front desk KPIs such as daily sales, membership feedback and bookings.
- Manage weekly shift schedules and coverage plans.
- Monitor inventory and place supply orders when necessary.
About the Company: www.whistlercore.com
Whistler Core Climbing and Fitness Centre is a community hub for locals and visitors alike, offering a full-service fitness and indoor climbing gym, and personal training. Our mission is to provide exceptional service, inspiring fitness and adventure in a friendly, inclusive and professional environment.
Applying is Easy!
- Apply with your resume and introduction / cover letter directly to Whistler Core Climbing and Fitness Gym.
- Email Bob Allison at jobs@whistlercore.com
Please Note: All applications will be reviewed by Whistler Core Climbing and Fitness Gym and those who are selected for an interview will be contacted.
