• Full Time
  • Whistler
  • Salary: $19 to $22 per hour based on experience.

Website Whistler_Jobs Whistler Personnel

- Lots of perks in this career building position!

Join a great team at this boutique hotel located in the heart of the village and enjoy plenty of perks including hotel & food discounts and a subsidized ski/park pass!  Ideal for someone who has strong guest service skills, some experience and who strives to exceed the expectations of all hotel guests.

Multiple Positions Available – Front Desk Agent & Night Auditor 

About the Role, Benefits & Perks:Apply Now

  • Full-time, year-round – 27 to 40 hours per week.
  • Schedule ranges from 3 to 5 days per week depending on position.
  • Competitive wage based on experience plus the potential for increases based on performance.  Ranging between $19 to $22 per hour to start.
  • Subsidized Ski or Park Pass.
  • Extended health benefits available.
  • Hotel and Food discounts.
  • Plenty of room for growth and career advancement.

The Perfect Candidate:

  • Delivers exceptional guest services with some previous experience in a similar position preferred but not necessary.
  • Friendly, personable and professional with excellent communication skills.
  • Pays careful attention to detail and demonstrates common sense.
  • Strong Interpersonal and problem-solving abilities.
  • Maintains a high standard of quality service and hospitality.
  • Excellent time management skills; works well under pressure in a fast-paced environment.
  • Proficient in Microsoft Office software (including Word, Outlook, Excel)
  • Experience with front desk POS systems and revenue management.
  • Prior bookkeeping experience is an asset.
  • Ability to work well within a team environment.
  • Second language an asset.
  • Must have valid drivers license.

Responsibilities include:

FRONT DESK: 

  • Greeting all guests in a professional and friendly manner, providing concierge services and assisting them in building a memorable visit.
  • Checking guests in and out of the hotel, ensuring they are well informed of the hotel amenities.
  • Answer all inquiries promptly and knowledgeably, always ensuring complete and accurate information is given.
  • Making reservations for future arrivals.
  • Investigate complaints about service and equipment and take corrective action and resolution.
  • Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Completion of daily audit reports, credit card and sales reconciliations.
  • Basic bookkeeping and administrative duties.

NIGHT AUDIT: 

  • Assists guests in a friendly, efficient, professional manner in all guest services related functions.
  • Ensure all front office activities are carried out professionally, to standards and at the highest level of service.
  • Prepare work orders for housekeeping and maintenance departments.
  • Completion of daily audit reports, credit card and sales reconciliations.
  • Basic bookkeeping and administrative duties.
  • Process guests’ departures calculate charges and receive payments.
  • Provide information on hotel facilities and services.
  • Follow emergency and safety procedures.
  • Maintains a high standard of quality service and hospitality.

To Apply:

Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required.

Tip for Out-of-Town Applicants:  If you are currently living outside the area, be sure to tell us about your plans to relocate and if you’ve already secured or researched local accommodation.  Click here for some resources to get you started: Whistler Advice and Helpful Links

We will review all applications and contact candidates who have been selected for further consideration or an interview. Due to time constraints, we may not be able to contact all applicants – but we will try!  If you would like an update on your application, please email us at talent@squamish-jobs.com or call us at 604 905 4194 ext 2.

We are your partners through the next step in your career.

To apply for this job please visit www.whistler-jobs.com.