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  • Full Time
  • Long Term
  • Whistler

Website whislter_jobs Whistler Personnel Solutions

Find a perfect match!

One of Whistler’s largest property management companies has an opening for a Guest Services Manager.  This full-time, year-round role is perfect for a guest services professional who is looking to lead their own team and deliver outstanding service.   Competitive salary and generous benefits package including RRSP match, Ski / Rec Pass and extended health.

About the Role:

  • Full-time / Year-Round. Minimum 2 year commitment ideally.
  • Flexible schedule  with mid week days off.
  • Competitive base salary in the range of $45,000 based on experience plus incentives.
  • Generous benefits package including Ski/ Rec Pass, extended health, RRSP match plus many perks.

The Perfect Candidate:

  • Strong guest service skills, a passion for hospitality and a positive attitude.
  • College degree in business or hospitality management is highly desirable.
  • Minimum three years experience in hotel operations with some supervisory experience in a busy property.
  • Must be strong administrator, highly organized and good at multi-tasking.
  • Excellent leadership, training and communication skills.
  • Cool headed thinker able to remain calm in stressful situations.
  • Strong computer skills with proficiency in outlook and excel.
  • Must be available to work a variety of shifts including weekends, evenings and holidays.
  • Must be fluent in spoken and written English, additional languages are an asset.

Responsibilities Include:

  • Reporting to the Director of Hotel Operations, the Guest Services Manager is responsible for all aspects of the guest experience .
  • Overseeing the day to day operation of up to four 24 hour Front Desks, you will manage, train and direct front line employees to achieve consistent service excellence.
  • Ensure the front desk operation is functioning according to company policies and procedures.
  • Hire and motivate employees. Ensure all employees are trained and knowledgeable in providing premium guest services and that all work is being completed in a timely and accurate manager.
  • Check for accuracy of all daily/monthly reports and tasks completed by front desk.
  • Oversee scheduling and payroll for front desk staff. Adjust scheduling as needed in relation to occupancy forecasts and changes
  • Deal efficiently with customer complaints. Develop and maintain an effective and financially prudent service recovery model and process that will ensure all financial goals are maintained with 100% guest satisfaction as the overall objective.
  • Follow up to guest stay survey feedback and online reviews.
  • Establish and generate new ideas that will generate service improvements and/or profits for the company.
  • Oversee the ordering of supplies as needed for the departments. Oversee uniform delivery and maintenance.
  • Conduct employee reviews, performance evaluations and ongoing training.
  • Liaise with other departments and company management team on an ongoing basis as required.
  • Work front desk shifts as required.
  • Cover the overnight Manager on Duty shift (7pm-7am) on a rotational basis, nightly rate applies.
  • Other tasks as required by the Director of Hotel Operations.

To Apply:

  1. Please send us your information via the our online application using the Apply for job link below  (you only need to do this once).
  2. Take a little extra time to highlight your job-specific qualifications and tells us why you think you would be successful in this role (and don’t forget the attention to detail thing) here: http://www.whistler-jobs.com/SOQ/property-management
  3. And be sure to tune into www.facebook.com/whistlerpersonnelsolutions/ for updates and to see what we are up to.

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To apply for this job please visit the following URL: http://www.whistler-jobs.com/create-profile →