• Full Time
  • Whistler
  • Starting salary of $55,000 to $60,000 year based on experience.  CAD
  • This position has been filled

Website Whistler Personnel

- Provide the highest levels of hospitality and service to guests.

An exclusive property management and luxury accommodation company is searching for a Guest Service Manager to join their team.

Offering plenty of perks including a salary of $55,000 to $60,0000 per year plus extended health benefits, professional development funding, and a yearly recreation benefit.

The ideal candidate is a passionate, luxury-focused leader with impeccable issue-resolution skills, great internal and external communication skills, who can adapt to and lead change.

About the Role, Benefits & Perks: Apply Now

  • Full-time, 40 hours per week with 2 mid-week days off.  Must be available to work weekends.
  • A competitive compensation package based around factors important to you.
  • Starting salary of $55,000 to $60,000 year based on experience.
  • Recreation Benefit for leisure or ski pass.
  • Extended Medical coverage.
  • Tuition reimbursement for professional development and training.
  • Small management team where you will have the opportunity to be part of the conversation daily.
  • A company culture that makes changes based on employee feedback.
  • Growth opportunities within the company.

The Perfect Candidate: 

  • Exceptional Guest Service and issue resolution skills vital to success in this role.
  • Experience working in a luxury hospitality/guest services department.
  • Hospitality diploma, college degree or two years previous supervisory experience in a hospitality environment.
  • Proven record of people leadership skills, with an empathetic and caring approach.
  • Excellent planning and organising skills and clear verbal and written communication skills.
  • A team player that jumps in with whatever is required; flexible shifts, making beds, delivering supplies or guest luggage.

Responsibilities Include: 

Guests: 

  • Proactively manage handle-with-care guests, accommodating special requests whenever possible.
  • Monitor the activities of the Guest Services team to ensure consistent service techniques for check-in, check-out, and in-home orientations.
  • Review and adjust schedules to accommodate the fluctuations of owner and guest stays and requests and ensure the team is supported.
  • Resolve guest complaints in person, by phone or through written message, handling all guest interactions with the highest level of hospitality and professionalism.
  • Assist guests with all inquiries in connection with company services, reservations, hours of operations, directions, etc. in an accurate and timely manner.
  • Utilise software programs for guest and internal communication, adding notes, check-in/out functions, adjusting reservations and calendars, changing housekeeping statuses etc
  • Execute the tasks of guest services, concierge, and reservations by working scheduled shifts as required.
  • Engage guests to complete reviews and respond privately and on public channels as required and relay property feedback to the Property Services and Owner Relations teams.

Leadership

  • Build and maintain good communications and working relationships with all department managers and directors.
  • Participate in setting departmental goals, work schedules and policies and procedures.
  • Participate in the Manager on Duty schedule with a minimum of one night per week.
  • Work closely with the Property Services team (Housekeeping and Maintenance) to ensure timely property switches and arrival for our homeowners and guests.
  • Participate in regular operations and leadership meetings to keep the team informed of housekeeping and maintenance issues, policy and procedure changes.

HR & Payroll

  • Recruit, coach and lead the Guest Service Agents and Woodrun front desk team to enhance a positive culture and exceed expectations of our homeowners and guests.
  • Schedule staff, review hours and complete payroll records.
  • Manage individual and group performance expectations and goals, providing coaching and feedback at the individual and team level.

How To Apply:  

Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required.

  1. Create a Profile and upload your resume here (you only have to do this once):  www.whistler-jobs.com/apply
  2. OR If you have already created a profile with us, please complete this simplified application: www.whistler-jobs.com/simple_app

Tip for Out-of-Town Applicants:  If you are currently living outside the area, be sure to tell us about your plans to relocate including if you’ve already secured or researched local accommodation and your planned arrival date.

We will review all applications and contact candidates who have been selected for further consideration or an interview. Due to time constraints, we may not be able to contact all applicants – but we will try!  If you would like an update on your application, please email us at talent@whistler-jobs.com or call us at 604 905 4194 ext 2.

We are your partners through the next step in your career.

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